Cloud Native End-to-End Warranty Management Platform
At XPCover, we have introduced and end-to-end warranty management system, AVANTE, for OEM, Consumer Goods Manufacturers, and home appliance manufacturers producing their goods anywhere in the world.
Warranty Management if done properly, will enable your sales team to go beyond their routine razzmatazz with the customers.
Warranties are vital assurances for your customers, but when warranty management isn’t prioritized, your service operation costs will soar. Delayed communications, disparate systems, and manual tracking and reporting cause claims and costly payouts to pile up. Digital management can transform your warranty operations into a profit center, making mishandled claims, steep costs, low supplier recovery, and disgruntled customers a thing of the past.
In an increasingly competitive and higher customer expectations market, warranties provide that additional comfort to your customers which they have now started expecting it from brands.
By providing a well-meaning warranty with equally efficient digitally connected platform, you are not only driving additional revenue but also increasing the bottomline.
A good warranty management has been proven to generate additional branding opportunities for you.
An extended warranty plan is available for brands who want to go beyond the call of duty to stand behind the quality of their products. While the assurance that your company stands behind the quality of its products is reassuring, an extended warranty sends the message that you stand behind your customers in addition.
A customer might see an accidental damage plan as a sign that the company understands them, or that you want to stand behind them even if the product stops functioning faster than expected. It's difficult to predict and protect against life's unpredictable and messy moments, and purchase of a product is evidence that companies want to empower the customers to live a simple life by using its product. If a customer does need to file a claim, their claim experience has to be as simple as purchasing the product itself.
